Your Card, Your Rules
It’s your card, you should be able to decide when and where it gets used. Now you can. Introducing CardValet. It’s a mobile app that allows you to take control of your Eastex Visa Platinum Rewards credit card.
The power to manage your credit cards on-the-go is now in the palm of your hand with the CardValet mobile app.
- See transactions in real time with instant alerts.
- Turn payments on or off, which is handy when you can’t locate your card.
- Set a location (geographic) boundary where the card can be used.
- Restrict card use to certain types of business. (Enable grocery store while turning off restaurants.)
- Curb spending by setting a purchase amount limit.
Download the CardValet app and take control of your cards today!
Q: What types of phones are supported by CardValet?
A: CardValet works with the most recent mobile operating software as well as two past generations of Android™ and iPhone® devices.
Q: Does CardValet work for ATM or Debit cards?
A: No. CardValet currently only supports credit cards.
Q: How long does the app stay logged in without the before automatically signing out?
A: The app automatically logs the member off after 10 minutes of inactivity.
Q: What is included in “Spent on card this month?”
A: “Spent on card this month” displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total.
Q: On the Login Screen, why is the message “Logon Failed. Please enter a valid username and password” displaying even though the member is entering the correct password?
A: Each time you enter an incorrect username or password, the message displays. After the third failed attempt, your account will be disabled. For security reasons, the message will continue to display even if the you enter the correct username/password. If you reach this point, you will need to click Forgot Password and be taken through a self-service path to reset.
Q: Can multiple cards be linked to one registered CardValet account?
A: Yes. You can register multiple cards within a single CardValet app. Additional cards can be added within the Menu>Manage Portfolio>Add Card screen.
Q: What is the purpose of selecting a primary device?
A: The primary device is used to track the GPS for My Location and all alerts will be sent to the primary device.
Q: If I receive a reissued or replacement card, will I have to update my cards within the app?
A: If the card number is new, then you must add the new card number to your profile. You may unmanage the old card by accessing Manage Portfolio.
Q: I did not receive their security token via email. Why?
A: If not received, then you should first check your spam or junk folder belonging to the email address used when registering. The email is from Elastic Email On Behalf Of Eastex Credit Union. The security token via email expires after 15 minutes.
Q: What exactly is the range of the My Location controls, and will this control setting impact internet transactions?
A: The My Location and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CardValet. These controls impact card present transactions only and internet transactions are not impacted.
Q: If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?
A: CardValet ignores location information that is more than 8 hours old. So, if your phone is off for more than 8 hours, My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.
Q: What happens if My Location is set but the phone is left at home. Will transactions be denied outside of My Location area?
A: CardValet performs a proximity check at the granularity of ZIP code or city, so if the place you are doing a transaction at is close to home then the transactions will still go through.
Q: Can I turn on My Location for a dependent’s card? How will it work?
A: My Location is only effective for the enrolled member. To limit the dependent’s card, you can use the Region Location feature. You can set up to 3 regions using the map to designate the area. The regions are effective for all those using the same card number.
Q: Can I block all international transactions?
A: Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States.
Q: Does Block International also block international Internet (card not present) transactions?
A: No. The location controls are applicable to in-store transactions only.
Q: Why is a transaction denied for My Location or My Regions when the merchant is physically located within the boundaries?
A: When performing an edit check on My Location and My Regions, CardValet compares the geographic location of the mobile device as well as the Merchant’s information that is sent within the transaction. It is possible for the merchant’s to be an address other than the physical location of the merchant, such as their Corporate or Regional address.
Q: Will recurring payments be affected by alerts I have setup?
A: No, authorized recurrent payments will continue to process.
Q: How do I turn off notifications at certain times, such as when they are sleeping?
A: You can set the Do Not Disturb time, which will suppress notifications during the set time. Do note that some notifications will still be delivered, for example any transaction denial or any transactions that is a card-present authorization.
Q: Are the alerts sent as email or push notifications to the device?
A: CardValet alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet app.
Q: When is the low balance alert generated?
A: Even if the balance has fallen below the threshold that has been set, it is only updated when the member logs into the app or taps Refresh, which then triggers the alert.
Q: Does the app show recent transaction history?
A: Yes. The app shows the last 50 card-based transactions posted within the last 30 days.
Q: Member sets a threshold limit of $50; however, members cannot fill up at certain gas stations. Why?
A: Some merchants will preauthorize the card for an amount that may be larger than the actual purchase. In this instance, an amount over $50.
Q: Member sets a threshold limit of $50; however, member gets more than $50 in gas. Why?
A: Amount controls are only invoked during the time of authorization. In some cases, gas stations only preauthorize for $1 when the actual amount may be more.
Q: What type of transactions display in CardValet?
A: CardValet only shows transactions performed with the attached cards. It will not show any other transactions including but not limited to teller transactions or bill pay.