Keep your card in a safe place the same way you would cash, credit cards or checks. You should never have your card lying around the house or out in the open under any circumstance.
If your card is lost or stolen notify your credit union immediately.
Do not share your Personal Identification Number (PIN) with anyone.
Never share information over the phone about your ATM card or PIN#. No one needs to know what your PIN# is. If you receive a call asking for this information, hang up and call the police.
Using an ATM
Be aware of your surroundings, especially at night. For instance, if you notice any suspicious activity around the machine, do not use it.
Have your card ready and out of your wallet/purse as you approach the ATM.
Inspect the ATM for skimming devices such as sticky residue, scratches, damaged, crooked pieces, or extra attachments in or around the card slot. This is something criminals will apply to the machine in attempt to get your information.
When typing in your PIN, make sure your hand is shielding the keyboard.
Always take your receipts with you.
Once you take out money from the machine, immediately put it in your wallet/purse. Wait to count it until you are locked inside of your car.
If you go to a drive-up ATM, make sure windows are rolled up and doors are locked. If you walk to the ATM, make sure your car is locked.
Using an ATM Safety at Night
Park as close as you can to the ATM, in a well-lighted area.
Take a friend or family member with you, if possible.
If the ATM lights are not working, do not use it.
If anything is blocking the view of the ATM, do not use it and notify your bank.
If your Eastex CU Visa debit card has been lost/stolen or suspected of fraudulent activity, CANCEL YOUR CARD immediately. During business hours call 409-276-2525. After business hours call 1-888-263-3370.
*Annual Percentage Rate. Rates based are based on creditworthiness. Contact credit union for details.
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